4. CANCELLATION AND RETURNS POLICY

4.1 If you wish to cancel your order:

(a) please notify us by email at info@moonrust.co.uk before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, please return the goods to us in accordance with clause 4.2 below.

 4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. Please notify us by email at info@moonrust.co.uk explaining the reason why you are returning goods before you send them.  The costs of returning goods to us shall be borne by you.

The address to send returns to is:

            Moonrust,
            50 Nicholls Field,
            Harlow,
            Essex,
            CM18 6DZ,
            United Kingdom,

4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
 in the event that the product has been used
 
 

The provisions of this clause 4.4 do not affect your statutory rights.